Warming the oven
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Warming the oven
When an order can be cancelled, when we will refund you, and how long the money takes to reach you.
Effective from 8 September 2026 · Operated by NEEDS INPUT, trading as this bakery.
src/lib/legal.ts: entityName, entityType, grievanceOfficerName, grievanceOfficerEmail. Payment gateways and Google reject policies that read as templates, and this text has not been reviewed by a lawyer.You can cancel free of charge at any point up until the order leaves the bakery — that is, while it still shows as placed, confirmed, baking or packed on your order page. There is no cancellation fee and no deduction at any stage before that.
Once the order moves to out for delivery it can no longer be cancelled, because a rider is already carrying perishable food to your address. After that point, treat it under “if something is wrong with your order” below.
Cancel from your order page, or call the number at the bottom of this page and the counter will do it for you.
Occasionally we have to cancel: an item sells out, the kitchen has a problem, or we cannot reach your address on the day. We will call you, and you get a full refund of everything you paid, including the delivery charge. If you would rather have a replacement item or a later slot, we will arrange that instead.
Tell us on the day of delivery. If an item arrives damaged or spoiled, is missing, or is not what you ordered, we will either send a replacement on the next delivery run or refund that item in full — whichever you prefer. Photographs help us fix the cause in the kitchen, but we will not insist on them before refunding you.
If the rider cannot reach you and the order comes back to the bakery unopened, call us the same day and we will re-deliver it or refund it. Perishable stock we cannot re-sell may be refunded less the delivery charge.
Because everything we sell is freshly baked and perishable, we cannot take an item back simply because you changed your mind after it was delivered. That is a food safety rule, not a way of avoiding refunds — if there is anything actually wrong with a bake, we will make it right.
We approve refunds within 2 working days of agreeing one with you, and usually the same day.
We refund to the original payment method wherever it is possible. We do not force store credit or vouchers on anyone, and a refund never expires.
If a payment was taken but the order never appeared — a failed or dropped payment — the money is normally released by your bank automatically within 5 to 7 working days. Send us the payment reference and we will chase Razorpay for you.
Write to our grievance officer, NEEDS INPUT, at NEEDS INPUT. We acknowledge within 48 hours and close complaints within 30 days, as the Consumer Protection (E-Commerce) Rules, 2020 require. Nothing on this page takes away any right you have under Indian consumer law.
this bakery
Address: NEEDS INPUT
Phone: NEEDS INPUT (10am to 8pm, every day)
Email: NEEDS INPUT
GSTIN: NEEDS INPUT
Grievance officer: NEEDS INPUT · NEEDS INPUT. We acknowledge complaints within 48 hours and aim to close them within 30 days.